I was recommend from a current employee and process was initiated with a call from Delta. I spoke with a human resources employee and on the spot had a phone interview. She asked basic questions e.g. Are you over 18? Can you work a flexible schedule? Have you ever committed a felony? Why do you think you would be a good employee? Tell me about a time you went out of your way to help out another customer? etc. Next step was to complete an online application and customer service survey. Then I was given a couple choices for interview times and scheduled an in-person interview. Was interviewed by two very kind women, made me feel very welcome. The only question I was thrown off by was Tell me about a time when you had an accident....afterward they explained that the purpose was that accidents happen a lot at the airport and the answer they were looking for was prevention of accidents. Finally, was offered a Conditional Job Offer at the conclusion of the interview. So, as long as I passed the drug test and agility test (lifting a 50 lb suitcase) I would be able to start training and then start working. Great company and everyone was so kind and welcoming!