The interview process started out strong. Conversations with the CS leadership team were overly templatized and scripted, but there was clear mutual interest early on. I was genuinely excited about the role and the opportunity to re-enter the GTM / ABM marketing and sales space. As the process progressed, however, the experience became increasingly unclear. While an offer was communicated verbally, I was not provided with exact compensation details, and requests for information about benefits were declined with the explanation that no candidate-facing benefit materials (i.e., brochure or benefits packages) were available. As a result, evaluating the opportunity required a level of trust that I was not comfortable with at this stage of the process, and I ultimately had to explicitly request a written offer to understand what was being proposed. Additionally, during a conversation with the hiring director, I was told verbatim: “If you’re looking to grow or progress within this role in 2–3 years, you should look at other companies.” While I appreciated the candor, this further impacted my trust and confidence with the CS leadership and the long-term fit of the role. Taken together, the lack of clarity around the offer, which devolved into effectively a "just trust me, bro" talking point and the positioning of the role made it difficult to assess the opportunity with confidence, and I ultimately withdrew from consideration to avoid further time investment on both sides.

I was personally referred for this role. A third party did a 10-minute phone screen and said he'd pass me to the hiring manager the next week (it was Tuesday...) I emailed him to follow up and crickets. 20 minutes later I got an auto-rejection email.