• Managed a team for the Re-IP of over 200 Kronos Times clocks and the Re-IP over 4,000 end user devices within all Swedish hospitals of Seattle area.
• Responded to user service emails in a timely and effective manner.
• Provided thorough support and problem resolution for network users.
• Supported users having data connectivity issues.
Researched issues on various computer systems and databases to resolve complaints and answer inquires.
