It's a normal business interview after passing an online assessment test. If the regional manager likes you then you're in. If you have worked in an office then there should be no surprise here. They're looking for fun personalities who have customer service experience and cash handling preferably but not required. Once hired it takes about 3 months to get comfortable with the loan process and understanding the product. You will also be doing collection calls on late accounts. So there's quite a bit of being on the phone.