Must pass PAT before securing your interview , once passed my interview was scheduled for the flowing week I was interviewed by a woman from HR and two Supervisors from op centers that I was interested in. Wasn't difficult and straight to the point. The STAR method of interviewing was a learning curve though

First have to pass a CAST, then a PAT, then interview. Remember to use the star method. Interview is kinda hard because the questions they ask and you have to answer them on the spot