The first part of the process was a 20-minute phone call with who I believe would be the immediate supervisor for the role (I'll call him Green). A week later, I had an interview at the downtown location in Kansas City, Missouri, with the same individual and another person who I believe I would be working with. After thanking Green and the other person via email later that day, I fast-forwarded to a week later and sent Green a follow-up email to get in contact with him. After still not hearing back from Green—who had been very quick to respond earlier—I am planning to call him later today to hopefully rip off the bandaid I know is there. I did hear back eventually. Overall, it was a good experience and it was handled professionally.