It was very clear and concise. They included videos of expectations and standards which are very helpful. The process was thorough and minimal. Once the job offer was given it became easy and efficient for onboarding. Be prepared to have a very thorough check of your resume. They expect accountability and full disclosure.

Asked a couple of pre-screening questions, simple yes or no questions that I filled out already when first applying for the position. Then they asked me one previous work/ customer service related question.