The interview process felt like a conversation, yes it is important to talk about professional skills but I liked that they also focused on you as a person in the process.
Quick on the phone screen then one in-person interview. The phone screen was asking about who you are, interest and baseline experience. In person is more about what you would be a good fit, interest within the industry, and scheduling.
It was a straightforward, single interview with the manager. Nothing hard just the basic interview questions and questions about your past experience in customer service. It was easy and not threatening
