The interview process was overall positive and moved along quickly. However I learned that the CS department at Ethena is very sales heavy - all you’re tracked on is expansion and renewals. Felt more like an AE role with a dash of CS in there. HM described team dynamic as “competitive” if that’s your vibe… Panel interview was hard hitting on relating your experience to their values.

I WITHDREW my application after I had such a negative interview with the hiring manager. 1. RUDE HIRING MANAGER: 
- Hiring manager was extremely cold, curt, and uninterested. They gave me one word responses ("wow") or no response at all after I answered their questions. 

 - Hiring manager interrupted me as I was answering their questions. - As I was saying goodbye, the hiring manager hung up on me and ended the call in the middle of me speaking. 

 2. POORLY PLANNED: - They only scheduled 30 minutes for what should have been a 45 - 60 minute call. As such, there was no time for me to offer an intro about myself (when I tried I was interrupted) or to ask my share of questions about the role - and no offer for follow up via email to help clarify. As such, I left the interview feeling like I had learned very little about the role and had more questions than when I started the interview. 

 - The job description is NOT what this job is. They're looking for a Sales Executive, not a CSM. This is a commission based role with no KPIs other than $ expansion (not retention, CSATs, etc.). - The company wanted 5 rounds in total! Including an hour long take home assessment. I’m all for making sure it’s a good fit but this is ridiculous - especially for such a low salary. 
 3. BAD INTERVIEWER

 - Hiring manager was not clear in their question asking and was not a clear communicator — I had to ask them to clarify what they were asking several times as they were very vague and unclear. 

 - Hiring manager was not able to answer the only question I was allotted time to ask: can you give me an example of a time you've advocated for your team? I had to repeat my question. Doesn't seem like they are familiar with advocating for their team at all.