Conducted by a recruiter or HR representative. Focused on understanding the candidate’s background, communication skills, and motivation for applying. Questions included a discussion on problem-solving scenarios, and situational behavior. Led by a first-line manager or team lead from the EOS team. Evaluated the candidate’s customer handling skills, attention to detail, and ability to manage End-of-Life (EOL)/End-of-Sale (EOS) related queries. Included scenario-based questions and live examples of how to handle irate customers or support tickets.

interview is easy it is not that much difficult and they wont expect that much english fluency overall is very easy interview process but they make you to wait for a one day for their interview process