Phone call from recruiter saying this is what the job is, this is what licenses we will pay to help you attain, this is a flat pay we give you - regardless of experience. After passing that interview you go onsite with a group of interviewees to take a tour of the site and have a panel interview with 2-3 current managers. The questions are typical of what you consider great customer service, examples you've done. How do you handle customer complaints and resolve them. Selling experience to someone who didn't want a product and how you got them to want it. After panel interview you take a test (which is indicative to how you will perform on the Series 7 and Series 63 exam). Called with an offer of what date to start (not being able to know which shift you will work). Once you go in for your first day of work they let you know which schedule you're working (which is typically a night schedule anywhere around 2-3pm-1-2am).