Initially started as group stages, being asked questions to whittle our people they probably saw as having too much pre-existing sales type focus. The more formal interview was comfortable and not stressful. This was done in groups of 3.

Got an invite for a 15 minute phone interview the day after I applied. The recruitment specialist was extremely kind and informative, he asked basic questions pertaining to my resume and gave a brief breakdown of the job. I was immediately moved to the next stage which was a 45 minute phone interview with the same person, going more in-depth of the job, and more personalized questions from a personality/skill quiz which took about an hour to complete. 10 questions, the last 3 were timed and included deciphering backwards sentences and basic math. After the second phone interview, I was invited to an in-store assessment day where I completed a work book consisting of fun geography sections such as capital cities, airport codes, time zones, etc. I then had a 1:1 with my manager and it was super casual and easy-going. Probably the best interview i've ever had. Next day I was offered the job, which was subject to 2 reference checks.