I would describe the interview process as highly unusual. This is frankly the strangest interview process that I have experienced, with all due respect to the people involved. I spoke with the HR representative and point of contact who was very personable and kind. The first red flag was that they had attempted to hire a round of candidates before but didn't find anyone that they liked. After that, I would say that it all went downhill. At no point did the point of contact respond to any of my emails. During the second interview, the first interviewer didn't look at me at all. The interviewer was completely deadpan and seemingly uninterested in my existence. The job description was highly focused on inbound but they seemed to indicate it was more of a supportive role, but it continued to be unclear. The first interviewer left and a second interviewer arrived. My experience with the second interviewer, a higher-up, could only be described as bizarre. She asked me to tell her about myself and when I explained my professional experience, she looked at me like I was insane. She kind of tilted her head to the side and stared at me agape for a few seconds. Throughout the "interview" in which I received really no questions, she continued to almost condescend to me and look at me as though I had begun talking about something completely inane. At no point could I figure out what she wanted me to say or what she was looking for period. I am unsure that they know either. That or the team just doesn't know how to ask the right questions. She stressed that she was looking for diversity and a good team fit. All in all, it sounded like she was looking for a diverse personality hire if I was to guess. After the interview, I was quite literally flabbergasted. I reached out with a thank you email and was once again ignored until my rejection came in the next day. I was quite disappointed with the experience given the value of the work that they do assisting nonprofits. I'm sure all the people involved are very hardworking. I hope they can get their hiring process straightened out because they do have a good product and message.