While my recruiter was exceptional, the interview experience itself was quite different from what I anticipated. The assessment was pretty straightforward, especially for those already in product support roles. After passing the assessment, I was invited for an interview. The initial interaction with the first interviewer went smoothly; we connected well, and she demonstrated genuine interest in getting to know me. However, the interview segment with the manager didn't unfold as expected. The questions posed didn't provide me with the opportunity to effectively showcase my experience and skills relevant to the Product Support Specialist position. Surprisingly, I was never asked pivotal questions such as "Why Zillow?" or "Why do you believe you'd be an asset to this team?" Instead, the questions followed a standard STAR format that, in my view, didn't delve into my background adequately. Consequently, I left the interview feeling unsettled, unable to fully convey why I would have excelled in the role. It'd be cool to have a hiring manager who's as stoked about meeting candidates as we are about joining the team. It took about a month overall from first call, interview a week later, and then 3 weeks later to hear back - in which I had to reach out to my recruiter for an update.

Too rigorous and lengthy for a basic support job. Took two months from the time I applied and interviewed to hear if I even got the position. After I got hired heard about benefits and company was changing. There were red flags from the beginning.