Mine was over zoom but they are typically in person. Standard interview set up - 2 person panel asking mostly about my experience in bookselling, and some scenario type questions.

The interview process was really straightforward and professional. Firstly, I had to send an updated CV and cover letter and then received an email inviting me to the interview. I was interviewed by one manager and a senior bookseller who asked some questions but mainly took down notes during my interview. The interview was split into three sections, first was admin-based questions so right to work etc, the second was customer service-based questions which includes your previous experience and the last section was a discussion on books where they expected you to know some bestsellers, recommend books similar to the ones you like. Overall really positive and relaxed experience.