Apply online. Take online assessments. 10 minute phone interview. Face-to-face interview which was somewhat generic; the interviewer asks questions he reads off a computer and enters your response. Immediately following the face-to-face (same day) I had the roll-play portion. It's really not as bad as it's made out to be. Sure, it is a bit stressful because you're pretty much improvising. They really just want to see how you'll handle yourself in an unfamiliar and stressful situation. They're also looking to see how well you negotiate. Thee next day I was offered the position pending background check/drug test (hair). One week later I received notification that I was cleared.