I had a VERY intense interview process. I applied online and immediately took a personality test and then I got an email to set up an interview. I was able to have my first interview two days after I submitted my application. When I went in for my interview, before I could meet with anyone, I had to take a multi tasking test. This consisted of sitting on a computer and pretending to enter information for a fake company under claims, service, or sales. You have 60 sec to answer the call or the email and 90 sec to enter all the necessary info. You are not expected to get it all right but to get the important stuff entered in. You also have to take a typing test. I typed 64 wpm and passed I don't know what is req. to pass though. If you pass both tests then you get your first interview, if not, you don't get to move forward and will have to wait 6 months to apply again. I was able to get my first and second interview all in the same day. They asked basic interview questions and go over your work history and experience. After my second interview I set up a 3rd interview for a few days later. The third interview consisted of role play. I had 20 minutes to read over a packet with a fake company in it and I had the role of a customer service rep (the position I applied for) I had to go over all the info and read the profiles of potential clients that were going to call. I think there were 6 profiles I had to read. The interviewer went into another room and called me from another phone playing the role of one of the six clients. He did this 3 times all different types of calls. I did not know what to expect but all I did was make sure I said yest to whatever the client requested and made sure to leave them satisfied. After the role play I was able to have my final sit down interview where I was offered and accepted the position