I'm sure if you read all the other Geico interview reviews, you would know the process is pretty lengthy. I got through the phone interview and scheduled a face to face. When I got there, I took the simulated computer test (super easy). I was one of three out of five in my group that passed it. So that means you get to move onto the face to face. The face to face wasn't your typical interview. She didn't ask the typical interview questions. She asked like six scenario questions that really get you thinking, but I felt I gave good answers! After the interview, she said a supervisor decides if I move on and I will get an email within the next two weeks letting me know if the supervisor liked me. I knew right then I didn't get the job. When I got home, (I live like 15 minutes away) I got a rejection e-mail in about an hour later. This wasn't my first time having an interview at Geico. I had one about three years ago and the same exact thing happened. Passed the computer test, had the interview, and she told me they would contact me, but I thought they would like me now since I have more customer service experience and I'm older. I don't think it's fair that it's not your department manager giving you the interview. It's an HR person and they decide if you should move onto the next step. Not fair at all because what if the department manager would've liked you? I just don't understand what I did wrong. Anyway, with that being said I might apply again in 6 months if I don't have something better by then. As always, I am still thankful for the opportunity.