The interview process is simple, you apply online, you will receive an email about setting up a phone interview, then after the phone interview you will be asked to participate in a on site test about typing and quality skills. Next, you will do the role play. After that you'll be interviewed by the hiring manager and if she gives you the ok to shadow in the next building. You definitely have the job.

Reading comprehension test, typing test, phone interview, role play, and finally face to face interview. Interview is setup in 3 different phases. Typing is first, then phone, and finally role play with face to face interview.