At the interview I was given a typing test which was very easy. I was also given a test where I had to wear a headpiece and had to take fake calls and e-mails that came in. You had to put in certain information the callers and e-mails gave you such as name, state, type of claim, current insurance coverage etc. There was no indication that a call or e-mail was there to review - instructions for taking this test were not appropriate and failed to be as intuitive as they should have been. Normally if you answer a call you will have a pencil or pen and paper and will write down the information from the caller as it progresses which would allow you to enter the data correctly. Here you have to complete the information based solely on your memory and that is not the easiest thing to do - remember name, policy number, phone number, state that caller was from, how long they had been with the company, and the nature of their call. The calls would not be obvioius and if you missed them they would disappear. Not anything like a real office environment - their system of testing sucks. There is no way for you to complete it all so and impossible to fill in all the fields with correct information. After that I was told I did not pass the test and had to come back after 6 months if I wanted to retake the test. I as not interviewed - but that is probably a good thing because GEICO has a system that is set up to discourage and reject candidates. Someone from GEICO's management needs to look over the hiring and testing process. It really does suck and could be greatly improved if someone a that company cared enough to want to make a positive change.

There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.