Applied online & received an email twenty minutes later to set up a phone interview for the following day. I spoke with an HR representative for about 15 minutes. I was asked basic questions about my work history & was given a brief description of the job. I was asked to to come in the following day which was a monday. STEP 1: The skills test I was asked to fill out some paper work & then was put in a room full of computers with another person. The test was made to last about 40 minutes, in which you test you skills of typing,listening & taking notes. you're expected to document customer calls & emails. this was fairly easy just make sure you put in accurate information. The quantity doesn't mater. I thought I bombed this part but it turns out I passed. STEP 2 1:1 interview with a supervisor the process took about 45 minutes in which i was asked basic STAR questions..." How would you react to an irate customer?, Name a time you couldn't meet a goal". The interviewer read from a booklet of questions & documented my answers. he then left the room for about 10 minutes to review my answers. I was asked to come back the following week for the next part of the interview process. STEP 3: Role Play Scenario I was put into an office room with a booklet, some pens, an highlighter, paperclips & folders. you are asked to read of material from a fake insurance company. You are given 20 minutes to review then you receive three phone calls in which you must answer customer questions & complaints. This was the most stressful part because you are asked to retain & huge amount of info in a short time. after the calls you have a mini interview with another hiring recruiter. asked the same question. In the end i was told i passed the role play & would move on to the next phase of the interview process. STEP 4: Shadowing an actual Claims Rep/ Meeting with Manager you sit with an associate for an hour & see how the job really is. This, in my opinion was the best part. During this phase ask as many questions as you can & really make the decision of if this is the right profession for you. after which I sat with a manager & once again was asked the same questions i was asked previously. *SELL YOURSELF* during this part. I was told someone would call me in 3 business to tell me my results. The following day i was offered the position. Note* if you're not there for a long time chances are you didn't make it to the next phase. they tell you right then & there if you passed. BE ON TIME. punctuality is very important!