First step was the pre-screen phone interview. Then was invited to come in the next day to do an assessment and to be prepared to meet with a recruiter after if I passed. The test was very multi-tasked based which is what the job would entail anyway. I passed and was then interviewed by a recruiter and someone training. It was a very casual conversation and I felt like I had known her for a while and we were just catching up. She then told me that if I had time that day that they wanted to move on the next step in the interviewing process with me. The next step was a role playing simulation, where you sat at a desk with a phone, notepad, pens, highlighters, and the information for a fake company you worked for. You then had 20 minutes to learn everything about this company and the potential callers you might have. After the time was up a recruiter called and you had to figure out the situation and help solve their problems. I passed that and then they wanted me to do the real life simulation (or job shadowing) to see if this was something I could do. I sat down with an actual tech for about an hour and listened in on his phone calls. After that time a manger walked over and asked if we could talk for a few minutes. We went into his cubicle and we talked for about an hour. I was then told I would hear something around monday since it was late in the day on Friday. He then left for a few minutes to talk to his co-manager and type up his notes. He came back a few minutes later and said that instead of waiting till Monday to call he wanted to offer me the position that day. It took most of the day for everything. I went into the location around 10:30am didn't get out till 4:30pm. They also did a hair follicle drug test, which was different, since they cut the hair themselves.

Phone interview was easy, they ask a few questions to see if you qualify for the next step then they invite you to further complete an assessment and then an interview. There will be role playing scenario depending on the position applied for always remain calm , they want to see how well you handle yourself and if you are empathetic.