Applied online, within a day I got a call to schedule a phone interview. The Phone interview were mainly just basic questions on your work history and some school questions. Very basic. Then we scheduled another interview for face to face with the recruiter, and some assessment tests. If you do fine on the test you will speak with the recruiter, the question are roughly the same as the phone but more in depth, be ready with examples on customer service that you've given in the past. After all the initial interviews....yes, I know its a long process....but it will pay off. The next part you will meet two managers, they will ask you questions that the recruiter asked you. So if you can remember them after the initial interviews, try to make them better, short and to the point. Also some possible questions on leadership skills. Mainly questions about past leadership roles that you've had. Be careful...they will go in depth and need specific answers. So also brush up on your past leadership experiences. Then the Role-play part begins!!! 40 mins of you acting like a Rep. answering calls from employees that call you and see how empathetic you are and how much you can write down. Always answer with a smile, it will help. If you do well congrats, after another talk with the Manager you will get an offer. Hardest part is the Role-play. Be ready and Good luck!

Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily