Hello everyone!
I found a position online and applied for the roadside assistance dispatcher. Within 24 hours, I received a phone call from the HR department to schedule an over the phone interview. We set up a time and I was contacted the next day and completed the interview. (very easy) The representative told me I should receive a call to set up an interview that would also include a computer test and role play. Everything was set up and I came in for the testing. It consisted of a computer knowledge and typing test. (very easy and straight forward) After completing the test I was interviewed by an HR rep and moved along to the role playing call. (was a bit nerve wracking but, all of the needed materials are provided and the rep explained things very well, so that went pretty smooth as well. I really enjoyed speaking with the rep and she was very friendly. She did tell me that she felt I would be much better suited for another/higher paying position and suggested that I change my application to that position. I was unsure but agreed since she had confidence that I would do well. She scheduled an interview and job shadow for the next day. (This took about 5 hours)
Feeling pretty confident, I arrived for the shadow and interview. Unfortunately, the person was supposed to interview with was almost 20 minutes late in meeting me. I was a little frustrated but smiled and followed her upstairs to complete the shadow. I really enjoyed the ladies that she paired me up with and they were both very friendly and made the job environment seem pretty enjoyable. They explained a lot and answered any questions that I had. The manager I was supposed to interview with came and got me and took me to her office for the interview. We talked for a few minutes and asked a few questions about the environment and how I would feel about it. I told her I enjoyed the shadow and thought the team members were very friendly and explained a lot. She said she was going to go speak with her supervisors and would be back shortly. She came back a few minutes later and said "It was great meeting you, unfortunately we cannot offer you the position. We have a stronger candidate. I'm sorry but, I can walk you to the door." And..... that was it. (This took about 2 hours)
I was disappointed to say the least, but I understand that another candidate was a better choice. I was just disappointed on how it all played out. Especially, after so much time was spent traveling and waiting in waiting rooms, without really knowing what was next.
Strangely enough, I got a call from the first lady that interviewed, asking how it went. I told her it went pretty well although I didn't get the job. I told her I appreciated her calling. The line goes quiet for a minute and then she says, "what do you mean you didn't get the position? I thought you would be a great fit. Confused, I said that I didn't really understand either but that it was ok. She said she was going to look for another position and would call me back tomorrow since she was sure I would have been a good fit.....Sooooo needless to say, I'm pretty darn confused on the process and how it is supposed to work. I was told that I could only apply once every 6 months which is fine, but getting the call from HR was unexpected and now, I'm not sure if I am in the running for a different job or not.
Overall, everyone was very nice and seemed to really enjoy what they did. I thought most of the staff was really welcoming and very friendly. I hope everything works out.