1 phone interview, 1 chat interview, 1 final interview with the manager of online support. Basic questions around what is your home office like. They need to assess that it is private. You will be asked a few technical questions and to explain what great customer service looks like. Managers do their own hiring so interviews are fairly quick. Your personality is being tested.

I submitted my resume and a week or so later I was e-mailed to setup up an interview time via Skype. We agreed upon a time and I was giving a user name to add to my Skype for said interview. I logged into Skype and messaged the interviewer at the time schedule and they were unresponsive. So after a half hour of waiting around I e-mailed them and said I wouldn't be continuing on with the interview. They talked me into completing the interview that day and I completed a mock chat (assisting a customer with a non-functioning printer) and answered some questions.