Dear Sir/Madam We welcome all feedback to enable us to evaluate our performance as a business. All candidates were notified of the competency-based test at the invite for the interview stage. We also checked with candidates on arrival that they were aware of the test, no one mentioned that they were unaware. Candidates were notified that an internal appointment was made. At Genuine Solutions, we are able to offer a COVID-compliant environment to both our Employees and visitors in line with the government guidelines. I am conscious that your complaint goes against our recruitment process, in order for us to look into your specific feedback please contact me with your details in order for us to investigate in more detail. Thank you for your interest in wishing to work for genuine solutions, please do feel free to continue to review our vacancies advertised on our website and apply for any future suitable roles. Best Wishes Sabrina