I will be honest-I kind of went in blind on this one. I knew roughly about GitLab and decided to apply for this particular role as it matches up with my experience. I love their remote work model, stance on diversity and inclusion, and their transparency culture. I answered all of the questions honestly. I thought the interview went well, but I wish I had a bit more time to prepare myself. There is a lot of documentation on the process of everything on their website, which can be a bit overwhelming. My only issue with the process was the phone screen (Zoom) scheduling. I understand that everybody works remote in different places in the world, but the only options that were given to me were in the early morning (roughly 5 a.m. to 7 a.m. CST). That being said, the interviewer completely understood and was extremely kind and humble. I received a rejection letter two full business days after stating that they were not going to move forward with my candidacy. I usually send a reply at this point in an application, but I am going to take a guess that they are looking for someone with more extensive Zendesk administrator experience who also knows more about coding.