The first round was an initial phone screen with someone on the recruiting staff. This was followed by second round, which was a technical interview with a delivery manager and ServiceNow architect in which they basically recited questions off of the certification tests for specific applications. Even though I explained that in a couple of cases I hadn't worked with those applications in a couple of years and would probably not know the answers to these questions, they insisted on doing so anyway. I found the whole process off-putting and way too focused on obscure product knowledge. None of the questions asked would have had anything to do with delivering a product for a customer.