The whole process took about 7 weeks from initial email contact. In total I had two phone interviews and three in person interviews on site. Both phone calls covered my cv in detail as well as my basic knowledge of the digital advertising landscape and Google products. The in person interviews were really informal and easy-going. The first interview covered my cv and work experience, the second interview covered my knowledge of Google's products and the company itself, and the third was with a hiring manager who tested my cognitive ability with questions like "what would you do in this client situation" or " or how would you apply Adwords in this situation". But in all interviews there were really open questions that let me get across the type of things I liked to do outside work, and what interests I had etc.

The interview process for the customer service representative position at Google was structured and professional. The questions focused on previous experience, communication skills, problem-solving, and handling customer situations. The overall process was straightforward and consistent with the responsibilities of the role.