I applied online and received an email a week later to schedule a phone screening. I responded the same day and did not get a response back so I followed up with the recruiting coordinator after 3 days. She got in touch with me almost immediately and scheduled a phone screening 6 days away. The day of, she let me know she was sick and scheduled me for a phone screening 4 days away. So in total, it took 13 days to get a phone screening... Anyway, phone screening went well. She was really nice over the phone and she asked general questions (why ZenPayroll, why this position, why are you looking to move). She let me know that I would be invited to the next step of the process which was the video interview. I was asked 5 questions, three of which they already asked (why ZenPayroll, tell us about yourself, what are you most proud of) and two questions about past experience (tell us a time you planned something, tell us a time you had to meet a deadline) which they could have easily asked during the phone screening. Talking to a video is extremely awkward and some of the questions require more than a minute to answer them. I don't get why they asked repeated questions and it made me question who was reviewing my application. I didn't hear back after a week so I followed up yet again with the recruiting coordinator to ask about my application status. She didn't responded to my email but sent a separate email a couple of hours later with a generic automated response letting me know they were going with other applicants. Overall, the experience felt very impersonal and for a company that preaches transparency, they were not transparent at all during the interviewing process. I get that they're extremely busy with hiring a bunch of people this year but communicate with your applicants better. The generic automated response really left a bad taste in my mouth versus taking the extra two minutes to formulate a personally respond to my email or hey at least, changing the first sentence of the automated response.

Michelle went to extraordinary measures to arrange a second phone interview when neither of us could do it the first time around. Anyways, during that initial phone screening we discussed my interest in the position, my past jobs and how it relate to Implementation Analyst and established a deeper understanding of the role I was applying for. Also recommended me to look at other career openings at ZenPayroll because of my experience.