The first stage started with an automated process which was fine but very impersonal. I understand why they do this but I feel talking to a screen instead of a human just doesn't work. The second stage was a competency task. The task itself didn't make much sense and I emailed the recruiter for clarification but received no response. Even if the task was supposed to be vague, at least respond back to my email. After spending 5 hours on the presentation, not 24 hours before the second interview I was called and told the role would potentially not exist due to restructure. I was promised a call back in a couple of weeks but heard nothing. I emailed the recruiter and again received no response. As a customer of the brand i've been completely put off. Treat people with the respect they deserve.