I applied online a few times and was called out of the blue. I was surprised by the call because I had received an email stating that I didn't meet the qualifications for the position. However, I had modified my resume to include words from the job posting and that's probably what made the difference. I had a phone interview where I was asked about my availability and about my retail experience, and then I was asked to come in the following week. The interview was done by two department managers and the store manager. I was mostly asked about my experience and willingness to work early and late hours. They made it clear that it was a demanding job. A few days later I was called for a second interview but I was asked to bring in my SS card and all identifying information, so I assumed that I was hired. When I got there I found out it was an onboarding and was offered the position with no opportunity for negotiation.

It was lovely, very interactive. Getting to meet new people, seeing the H&M store was really nice. The supervisor was really professional and warm. First we got to know each other, then did a question and answers round with everyone, situation based, customer service based, questions to display your skills etc, talking about H&M values and then we had a group task, to come with a outfit based on the provided situation.