Anyone who is good in English and any one regional language can easily clear. I applied for Tech support voice process, there were 6 rounds. 1) Face to face - They will ask basic questions. 2) Aptitude - Again basic questions. Almost everyone will clear. 3) Ops round - Again introduction, why HGS, why tech support etc... 4) Versant round - There were 6 rounds. a. Sentence reading. b. Listening and saying the same thing. c. One word answer to questions they ask. d. Rearrange sentence and tell. e. We will hear a short story, we have to understand and talk about it for 30 seconds. f. 2 personal choice questions about which we have to talk for 40 seconds. Speed, fluency and volume matters in this round. 5) Client round - They ask simple questions but expect smart answers. Stability matters a lot in this round. 6) Hawk round - They tell about companies policies and rules we have to follow.