I didn't even get to the face-to-face interview stage! Basically, you're not allowed to be nervous - as if you can control your nerve! The interview has 2 parts - role play and then face-to-face. In the role play stage they will give you some papers with information which you will have to read for only 10 minutes. After that you will do a telephone role play where the interviewee will act as the customer; you'll have to take the call as if you were doing a live call. The feedback I got was pretty positive - I was told I could do the job and I was using the customer's name and everything. Sounds like I've ticked all the boxes right?. But due to MINOR stuff my application will not go any further. It's just a shame that a reputable company like HSBC will not even consider that you're only human and get nervous just like any other human beings. You're expected to be 100% on the first attempt despite of having no experience of doing an interview role-play whatsoever. Atleast give two attempts or allow the candidate to complete the face to face stage. Just seems unfair.

Pleasenr. Very formal, however staff interviewing were lovely and made me feel comfortable and st ease. I had 2 interviewing me. About 5 questions were asked, and last approx 45-60mins