Formal, polite and quite effortless. Having filled out an online application I was quite quickly updated on the progress of the application online and was able to attend a one on one interview in their Swansea base where I was greated by friendly staff, a team leader and a staff trainer, both of whom were friendly, polite, and overall performed the interview well.

This was a pretty standard competency based interview with HR staff. I was asked to give examples of dealing with difficult customers, my experience etc. It was of average difficulty and resulted in a job offer at the end of the process.