1) applying online 2) 1 week later, phone call from recruiter to schedule phone interview 3) phone call with recruiter, 30 minutes 4) 1 week later, phone call with Regional Director, 30 minutes 5) 3 days later, phone call with Sales VP, 30 minutes 6) 1 week later, working interview at center (scheduled from 10AM-5PM) Working interview: Attend morning meeting to listen to staff present, follow members of staff around center, role play with Regional Director, lunch with Regional Director, shadow Office Manager