Phone chat, followed by Skype call, then invite to office to meet all concerned. All is good in the build up, they will keep you informed. It is only afterwards that it all falls apart. You have a contact centre with no one with any viable contact centre experience leading the office, you have young "Head of" depts who are graduates with a severe lack of personality and business experience. There is no communication updates on the process at all, and you will find yourself chasing them for feedback, which you wont get at any stage. They really must improve their recruitment process to have any chance of appearing like a professional company. After weeks of hearing excuse after excuse, and even after references passed, I lost patience and withdrew my application, before I let them dither again. A totally frustrating experience, and such a waste of valuable time on my part.