Hello Fresh has so many positions available. It is young company growing fast and furious and a market that adds the element of convenience and even helps to build on a skill which sometimes many would shy away from as it may seem overwhelming. Hello Fresh makes it easy for anyone to make fabulous meals at home in a snap. I just went through a phone screening which I understand is the first level of weeding out and finding the right candidates. An interview is your first impression of a candidate and way to find the right people, with the right skills and personality that fit into the culture. It would be helpful as the Recruiter to have a strong understanding of the business area for the role (and the overall business) that they are recruiting for as well as a general idea of the candidates experience. Most jobs aren't exactly a 1:1 match there are so many skills that candidates bring to the table from their background and experience that can convert over from one job to the next. It's all about taking 5 minutes to review the resume, identify the key take aways to determine if a phone screen is even necessary. Background, number of years, and time spent at a company displaying role growth determines the level of candidate you are getting. From there alone you can make your initial determination if a phone screen is even necessary - do the skills a candidate has even apply? Do they have skills for other jobs that are available ? In any event, I understand the challenges a recruiter faces and respect the work that they do but the candidate does their research learning about the company, reviewing the role, determining if they even have the applicable skills the recruiter should take a few minutes as well. And making it less of a script changes the dynamic of just getting blanket responses versus learning about a candidate (humanizing it) or getting a feel for their personality and if it applies.