I initially applied online through the Hilton website and it took about a week before I got a call back to schedule an interview. My first interview was much shorter than anticipated and I was asked questions concerning my employment history and qualifications. About two weeks later I received a call back to schedule a second interview with a front office supervisor. My second interview consisted primarily of the interviewer and myself sharing stories and experiences within the hospitality industry. I was also asked questions relating to front desk duties. Finally I was called back for a third interview with the Director of Front Office. The interview asked questions concerning how I handle working under pressure, etc. I was given an offer at the end of the interview.

The interview process was professional and well organized. The interviewer asked questions about my customer service skills, communication, experience, and ability to handle guests. I also learned more about the company culture, responsibilities, and expectations for the Guest Service Agent role.”