I applied for the job on April 9th 2010, and had a phone interview the next week. A month later (May 14th) I was called foe an interview. The man was very nice, we spoke for an hour and he gave me every impression that I had the job. He then went on to say the head of HR would call me that afternoon. Well, that never happened. Two days later I called, left a message, but never received a call back. On May 25th I received a very impersonal email stating that I was not being considered for the job anymore. What happened to the days when a phone call back was normal and only considerate? The employers expect the potential employee to act with the utmost of professionalism but do not return the favor. The Hilton stated over and over again about how important the customer was. Well, I am also the customer, and if my experience is negative I have the right to complain to others about the organization. An email is a tacky way to turn someone down for employment.

Initial interview via phone by the recruitment center... an off-premise entity. They inquired about mostly about work history and a little getting-to-know-you. Call was very brief. Second interview was with department head via phone (was seeking this job from out of state). Very conversational - again, learning about work history, management style, the property, outlets, etc. Third and final interview was via Skype with department head and hotel manager.