I sent by post an application form for the position of customer service Assistant. In 2 weeks time I have received a phone call inviting me to an interview. At the interview we were 4 people. We all attended a Group Interview and then we individually had a 15 min 1:1 interview. I got a phone call later in the day telling me that I was successful in the interview and I was offered the job with immediate start.

Knew a friend that worked there and so asked him if there was anything going and he took me over to a team leader who invited me to a interview, bring my CV along the next day (pretty desperate for staff). Went a long interview was with the customer care manager, pretty informal up on one of the showrooms dining sets but comfortable environment. Spoke about previous jobs, interests in DIY, hours available.