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      HubSpot

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      Buscas relacionadas: Avaliações da empresa HubSpot | Vagas da empresa HubSpot | Salários da empresa HubSpot | Benefícios da empresa HubSpot
      Entrevistas da empresa HubSpotEntrevistas do cargo de Associate Customer Support Specialist da empresa HubSpotEntrevista da empresa HubSpot


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      Entrevista para Associate Customer Support Specialist

      16 de fev. de 2017
      Funcionário(a) sigiloso(a)
      Portsmouth, NH
      Oferta aceita
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me por indicação de um funcionário. O processo levou 3 semanas. Fui entrevistado pela HubSpot (Portsmouth, NH) em jan. de 2017

      Entrevista

      1. Phone interview with Holly She was friendly, welcoming and precise. This interview was very conversational. She asked about my interest in the Customer Support role and how I heard about HubSpot, which comes up throughout the interview process. 2. Zoom Video Chat w/ Cait Cait was very nice and easy to talk to, which definitely calmed my nerves. She asked about past work experience and why I would be a good fit for the role, in relation to personality and work ethic. 3. Zoom Video Chat w/ Jim (HubSpot software demonstration) Jim was laid back and did not make me feel intimidated, which was a relief because I was about to demonstrate how to complete three tasks using the HubSpot software. After showing how to do each task, we had a "mock customer call." This was good foresight into the Customer Support role. 4. In-person Interviews w/ Zach, Derek and Matt ---First, I met with Zach, who was very easy going. He asked questions about lessons learned from past work experiences. His answers to my questions were very honest and thoughtful. ----Second, I met with Derek, who was friendly and really easy to talk to. He asked questions about being able to adapt and work through a difficult situation. His answers to my questions were genuine and I appreciated his fresh insight. ---Third, I met with Matt, who was laid back and thoughtful. He asked questions about problem solving and what I have found rewarding in past work experiences. His answers to my questions were transparent and upfront. Overall, each interviewer was friendly and thorough. They gave great feedback and helpful tips. At the end of every conversation, I was invited to ask questions. I highly suggest asking questions, as you can learn a lot from each of their perspectives. Big thanks to Holly and Kelsey, who were very attentive throughout the interview process, whether they were scheduling meetings or answering basic questions for me. Thank you to everyone at HubSpot for a positive interview experience. I learned a lot throughout this process and believe that anyone interviewing here can learn a lot too. Just remember, keep an open mind, stay curious and be yourself.

      Perguntas de entrevista [1]

      Pergunta 1

      Explain a time that you dealt with an upset customer. How did you handle the situation?
      Responder à pergunta
      avatar
      Resposta da empresa HubSpot
      9y
      This is a fantastic review, not just because you had a positive experience but because you gave anyone reading this in the future a thorough overview of the steps in the process and what is covered in each. I appreciate you calling out the thoughtfulness and thoroughness of the interviewers - we invest a lot of time in our interviewing playbook with recruiters and hiring managers alike - it sounds like it paid off here! Thanks again, I truly appreciate the review and welcome to HubSpot! -Becky

      Outras avaliações de entrevista de vagas de Associate Customer Support Specialist da empresa HubSpot

      Entrevista para Associate Customer Support Specialist

      21 de jul. de 2020
      Candidato(a) sigiloso(a) à entrevista
      Singapura
      Nenhuma oferta
      Experiência neutra
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. Fui entrevistado pela HubSpot (Singapura) em jul. de 2020

      Entrevista

      The first round of interview had interviewees replying recording their answers to questions flashed on the screen. During the second interview, the HR person called and followed up with more questions. The interviewer who called me sounded really strange. It seemed like she was trying to sound enthusiastic but it fell flat. I think she might have called many people before me and was tired so was just going through the motion and reading interview questions off the script. But nevertheless, she was very punctual and email responses were quite swift.

      Perguntas de entrevista [1]

      Pergunta 1

      Round 1: 1) If you don't have to work what would you do with the time? 2) Tell me about a time when you failed and what you learnt from it 3) What does customer support mean to you and tell us a time when you went above and beyond to support a customer 4) What is your favourite app on your phone and how would you describe it ot someone who has never used it before? Round 2 1) What led you to start searching for a job 2) What do you know about Hubspot 3) What do you know about this role? 4) What would you say are your strengths and weaknesses 5) Describe a time when you had to deal with a difficult customer 6) What do you know about Inbound Marketing
      Responder à pergunta

      Entrevista para Associate Customer Support Specialist

      26 de jul. de 2020
      Candidato(a) sigiloso(a) à entrevista
      Singapura
      Nenhuma oferta
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela HubSpot (Singapura) em jul. de 2020

      Entrevista

      Hands-on interview process. Need to spend time to prepare for the demo rounds. Testing technical aptitude as well as ability to display empathy. Ask the right specific questions to understand what is required of you.

      Perguntas de entrevista [1]

      Pergunta 1

      What is the most critical feedback you have ever given someone?
      1 resposta

      Entrevista para Associate Customer Support Specialist

      25 de jul. de 2020
      Candidato(a) sigiloso(a) à entrevista
      Singapura
      Nenhuma oferta
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me por indicação de um funcionário. O processo levou 5 semanas. Fui entrevistado pela HubSpot (Singapura) em jun. de 2020

      Entrevista

      The interview process with HubSpot was long and difficult, and while I did not get an offer in the end, it was one of the best interview experiences I have ever been through. There are 4 rounds. Round 1 was an online recorded video interview where I had to record short responses to questions provided with only a few minutes of preparation. Tip: do the practice interviews and try to get yourself comfortable before responding to the HubSpot questions. Round 2 was a 1:1 recruiter call. The questions asked were standard; why do you want to join HubSpot, what do you know about HubSpot, what are your strengths and weaknesses. Tip: make sure to do your research and learn and understand the company and the role you’re applying, there’s lots of resources on the website that actually gives you insight on what they are looking for. Round 3 were interviews with managers. There were 2 portions; a role play of the role I applied for and a product demo of a specific feature of the HubSpot software. There was more than sufficient material provided and I was able to clarify a number of things before the interviews. Round 4 was the final interview. There were again 2 portions. Part 1 was a Product Demo with Product Experts. This was a more detailed presentation; be sure to prepare as much as possible and triple check the assignment you were given. I was also asked questions that went beyond the scope of the assignment but related to the feature that I was demo-ing, so be prepared for curveball questions. Part 2 were behavioural-based interviews with managers from the Support and Service team. These interviews were targeted and probing deeper into my personality, working style and motivations. Personally enjoyed this portion as it felt more like having a candid chat about my professional outlook and aspirations. I thoroughly enjoyed the interview process. While grueling, it helped me learn a lot about myself, and I felt like I really gained a ton of free feedback that I can use to improve myself professionally and personally. It was definitely disappointing that I did not manage to land the role. I’ve always had a soft spot for HubSpot, and this being my 2nd time applying, I wanted to see if there was a mutual fit. I did not regret applying and can move forward instead of thinking ‘what if?’ A very special shoutout to Michelle, my recruiter who helped me from round 2 onwards. Thank you for being available to answer so many of my questions. I felt like I had a partner throughout the interview process supporting and cheering me on, and it has definitely helped add to my confidence throughout the rounds. I wish you all the best and hope there’s an opportunity for us to work together again in future:)

      Perguntas de entrevista [4]

      Pergunta 1

      What was a failure that you had to overcome?
      Responder à pergunta

      Pergunta 2

      If you were given the role, what would be one thing that you would least like to do in the role?
      Responder à pergunta

      Pergunta 3

      Where would you see yourself 5-10 years down the road if you were able to join HubSpot?
      Responder à pergunta

      Pergunta 4

      How do you think you performed in the interviews so far?
      Responder à pergunta
      1

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