1. Real customer support specialist would more than likely have some prior knowledge of what enumeration and lifecycle stage was, unless HubSpot allows employees to take on tickets and troubleshoot, without such prior basic knowledge? 2. It may have seemed like the assessment was to test ‘problem-solving’ or ‘resourcefulness’ but it may have ended up testing on prior inside knowledge, and how well a candidate ‘guesses’ under pressure instead (especially when one is supposed to ‘guess’ or ‘decipher’ their way through what enumeration was within 10 seconds just by reading a line off a website) 3. The assessment felt like asking a layman person to walk around a hospital to prepare for a test on how to diagnose a rare disease 4. I do not believe this assessment reflects the true day to day role of a CSS - where proper training and documentations are typically provided prior