Upon arriving to interview, I was guided to a set of computers where I was given precise instructions for some assessments specifically designed for this type of job. After KILLING those, I did a one-on-one interview with an HR person asking general questions. Then, I interviewed with a team manager. After she realized I had more than enough experience, she skipped a bunch of questions (ie. She didn't just follow a script)

After I applied online, I had a phone screening where they asked a few questions. Very soon did I hear back for an in person interview. The interview was not too intimidating. They started with a tour of the facility, then we sat down and asked questions. Then they gave you a sheet of information about a hotel, left you alone for about 10 min to review it, and called you on the phone where you had to act like a reservation agent and sell them the hotel room. Little nerve-racking if you have never sold over the phone before but they give you great feed back and they gave me the yes your hired on the spot.