Single manager interview. Similar to other call center interviews, you must answer basic questions such as how you handle stressful situations. You must also do a mock call. Overall very straight forward process. Research typical IHG information such as what the company standards for and what they actually do and you will be fine.

After the submission of my application, I was emailed and told to join a group introduction to the brand and job. I was in a zoom room with about 40+ people.