A 10 - 15 minute phone call with a HR team member after I had applied online. I was asked to an interview the next week. This included a 45 -60 minute chat with two team members who used questions on a sheet as a guide. Questions posed were about my professional background and work experience as well as roleplay or 'what if' questions mainly based on customer service. They explained I would hear back by the end of the week. I received a phone call the next day.