The recruiter you talk to is so friendly and helpful! You go through a phone interview and then I was contacted for a video interview as well as a mock phone call with a customer. The video interview was super nice and the people I interviewed with were very friendly! They gave you all the paperwork you needed to answer the questions for the mock phone call as well

Multiple rounds focused on customer service and past helping experience. Open to different backgrounds. Friendly and casual interview style. Phone interviews with video interviews later. About four different rounds. Exercise related to job duties.