I applied through craigslist and then a few days later I received a phone call. It was short "get to know you" call and then she requested I complete the application on the website. A week later my interview was held on site. Then I was sent a computer assessment to test my knowledge about MS word and basic computer skills. Later I was interviewed by the operations managers and they were very engaging. The questions were pretty technical and organizational skills were questioned as well as conflict resolution abilities. A week later I was told to send in my papers (sent via email) to do a background check and a drug screen. After I passed them, I was offered a position. Pay rate is non-negotiable as you are paid by Verizon and not Intellisource. You work for Intellisource but you are operating and providing services for Verizon.