The process felt overly assessment-heavy and poorly balanced for a senior support leadership role. Before any formal interview, candidates are required to complete multiple tests, including a proprietary technical/logic assessment. I understand the need to assess learning agility, but it felt disproportionate when the role itself is heavily focused on people leadership, support operations, incident management, customer communication and team performance. What was most disappointing was the lack of meaningful feedback after investing time in the assessment process. For experienced candidates, especially those applying for management roles, it would be more respectful and useful to include at least some indication of whether the rejection was based on the assessment, role fit, or another factor. Overall, the process gave the impression that test performance was weighted more heavily than relevant leadership experience.