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      Intercom

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      Buscas relacionadas: Avaliações da empresa Intercom | Vagas da empresa Intercom | Salários da empresa Intercom | Benefícios da empresa Intercom
      Entrevistas da empresa IntercomEntrevistas do cargo de Customer Support Engineer da empresa IntercomEntrevista da empresa Intercom


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      Entrevista para Customer Support Engineer

      3 de abr. de 2017
      Candidato(a) sigiloso(a) à entrevista
      Dublin, Dublin
      Nenhuma oferta
      Experiência neutra
      Entrevista difícil

      Candidatura

      Candidatei-me por meio de recrutador(a). O processo levou 5 semanas. Fui entrevistado pela Intercom (Dublin, Dublin) em mar. de 2017

      Entrevista

      5 step process - I got to the final round but missed out. Recruiter phone interview, hiring manager phone interview, at home assessment, on-screen technical challenge, onsite 3 hours of interviews. The technical challenge was tricky but I should have done better than I did. Everyone I met was very nice and it seems like a good place to work.

      Perguntas de entrevista [2]

      Pergunta 1

      API Challenge using Python.
      2 respostas

      Pergunta 2

      Lots of Customer Support stuff. EG 'tell me about a situation when...'
      1 resposta
      2

      Outras avaliações de entrevista de vagas de Customer Support Engineer da empresa Intercom

      Entrevista para Customer Support Engineer

      6 de mai. de 2025
      Candidato(a) sigiloso(a) à entrevista
      Dublin, Dublin
      Nenhuma oferta
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela Intercom (Dublin, Dublin) em dez. de 2023

      Entrevista

      I received the first home test sent by email, which I had to solve at home, then a phone interview with Mager, the next stage was supposed to be with the HR manager online but unfortunately on the day when the interview was supposed to take place I received an email that they had already hired someone. In general, I had a positive experience.

      Perguntas de entrevista [1]

      Pergunta 1

      "Walk me through your CV" "Give an example when you had to handle an angry customer"
      Responder à pergunta

      Entrevista para Customer Support Engineer

      22 de abr. de 2024
      Candidato(a) sigiloso(a) à entrevista
      Dublin, Dublin
      Nenhuma oferta
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela Intercom (Dublin, Dublin) em nov. de 2023

      Entrevista

      I got the Take Home Test which I had to send back, questions with coding solutions that I was proud of, troubleshooting, fixing some errors and correcting the code in Ruby, then I had a conversation with HR, a very nice, relaxed conversation, behavioural questions and the next one suppose to be with another HR, on the day of the interview, I received a message that it would not take place because they had already found someone else for the position.

      Perguntas de entrevista [1]

      Pergunta 1

      Give me an example of when you have to deal with an angry customer Tell us about a time when you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, the steps you took, your thought process, and the final outcome
      Responder à pergunta

      Entrevista para Customer Support Engineer

      8 de jun. de 2023
      Candidato(a) sigiloso(a) à entrevista
      Dublin, Dublin
      Nenhuma oferta
      Experiência neutra
      Entrevista fácil

      Candidatura

      Candidatei-me online. Fiz uma entrevista na empresa Intercom (Dublin, Dublin).

      Entrevista

      1. Email from HR with Written Assessment (questions of the assessment are below) 2. Once I completed the assessment and sent it off, a follow-up call was conducted by HR. ( general HR-related questions on experience, salary, etc. 3. Got a follow-up rejection email after the phone screening. 4. Asked for feed back but never received it.

      Perguntas de entrevista [1]

      Pergunta 1

      1. Describe a coding solution that you were most proud of. This could be a small problem that you solved smartly, or a larger problem that you had to break down into pieces. Please include the details on the specific scenario, the blockers you came up against, and your specific technical efforts to build the solution. 2. Troubleshooting - You've been chatting with a user who is writing code to interact with our API, but they are getting HTTP 504 status code errors and they've requested assistance. How do you help them identify the root cause and work through the errors? What kind of information would you gather from them, and how would you use that to help solve the issue? 3. Ruby on rails code snippet and you have to identify the problem with the code. 4. Can you give us an example of when you’ve helped a customer solve their actual problem, rather than treating the symptom? This could be a time where you had to figure out what the customer's actual goal was, even if it wasn't clear from their original question or problem. 5. Tell us about a time where you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, how you decided on what was needed, how you prioritized it, and the final outcome. Note: These questions came in a document, so you will be given a few days to complete them.
      Responder à pergunta
      4

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